Some of the measures taken/proposed to be taken to improve passenger amenities are:-
- Introduction of a pan-India, multi-purpose “Go-India” smart card on a pilot basis. This will be one single window package for the passenger to
- seamlessly pay for tickets for long distance, suburban, metro etc. journeys. The card can be used in booking counters, vending machines, internet etc.;
- Two new coaching terminals at Nemam and Kottayam in Kerala, one in Mau Nath Bhanjan in Uttar Pradesh and another in Dankuni, West
- Bengal;
- Better accessibility at stations for physically challenged customers;
- Extension of Rail Yatri Sevaks with modern trolleys to six more stations: New Delhi, Mumbai, Chennai, Ahmedabad, Bengaluru and Thiruvananthapuram;
- A new portal for e-ticketing by Centre for Railway Information Systems (CRIS) is ready and will be launched shortly. Booking of tickets
- through this portal would be cheaper with a charge of only ` 10 for AC classes and ` 5 for others;
- Provision of internet access on Howrah-Rajdhani Express as a pilot project;
- Extension of Train Management System to New Delhi, Bangalore, Secunderabad, Ahmedabad and Lucknow stations to provide information
- on running of trains,
- Introduction of advance booking of retiring rooms.
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